Shipping policy

Shipping Policy

Thank you for shopping with Travoria Collections. We want you to know when to expect your order and how to reach us if you need help.

Order processing

Orders are prepared for shipment within [number] business days after payment is confirmed. Business days exclude weekends and holidays. Some items are made after you order; any additional production time will be shown on the product page or communicated to you.

Shipping rates and delivery

Available shipping methods and their costs are shown at checkout before you pay. After your order ships, estimated delivery takes [number] business days for U.S. addresses. Delivery estimates begin when the carrier receives the package and may change because of carrier delays, weather, or holidays.

We currently ship to [shipping locations]. If an address is unavailable at checkout, please contact us before placing your order.

Tracking and split shipments

When tracking is available, we’ll email it to the address used at checkout. Items in the same order may arrive in separate packages. If that happens, we’ll provide tracking information for each shipment when available.

Address changes and delivery problems

Please check your shipping address before placing an order. If you notice an error, contact us as soon as possible at [customer service email]. We’ll try to update the address if the order has not shipped, but an address change cannot be guaranteed once it has been handed to a carrier.

If tracking shows a package as delivered but you cannot find it, please check the delivery location and contact the carrier. You can also email us at [customer service email], and we’ll help review the shipment.

Shipping delays

If we cannot ship your order within the stated processing time, we’ll contact you with an updated shipping date and the option to accept the delay or cancel the unshipped order for a refund.

For shipping questions, contact [customer service email] and include your order number.